Stone Age Industries
Toll-Free 888-331-7625 or 307-754-4681 147

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Shipping and Return Policy

Normal shipping options and return policy
Normal shipping options are via FedEx and the United States Postal Service. For large or heavy equipment you will be notified of the trucking fee and with your approval of freight charges and payment of such, your order then will be shipped. If using FedEx, ground shipping, 2nd Day Air, etc. are available and will be listed for your preference. Orders from Canada are usually via using the USA postal services, with Priority mail with the possibility of flat rate mail services. We will package the items in the most economical package. The web site host can only state Priority mail, but we will use from small, medium or large flat rate boxes depending on the items you request, giving you a savings if possible. If you are using a credit card for payment, then your receipt will show a reduced amount if your items will fit in a flat rate box. If paying by PayPal, any refund will be given back to your PayPal account.

Our refund policy: please return any unsatisfactory merchandise freight paid, insured, and material unaltered within 10 days of receipt. Check your shipment carefully to see that it is in good order when it arrives. If a carton arrives in bad condition, have the truck driver make notation of this fact on the freight bill or receipt, and have him sign it. Loss or damage must be reported to the delivering carrier as soon as possible, with all goods, containers & packing materials in the exact condition as found for the inspection by the carrier. The inspector will issue a report which you will need a copy of to support your claim. Also notify the shipper as soon as possible, such as Stone Age Industries,or Covington Engineering Corp., Diamond Pacific Tool Corp, MK Diamond Products, or other. Once you accept delivery of the goods, the responsibility for filing a claim for damage, if any is yours. Failure to properly report loss or damage is generally regarded as indicating complete delivery of freight in good condition. Filing a claim: Make your claim promptly, and obtain the forms from the carrier. We do NOT guarantee safe delivery. This is the carriers responsibility. Return of Machines for repair: You must first secure authorization from the manufacturer. We will do our best to help if possible, just give us a call. Look forward to being of service! Thank you!